Let’s face it: everyone tends to look at their work with rose-colored glasses. Unfortunately for IT personnel, this bias is especially dangerous to software testing/QA and development projects at large. When it comes to objectively measuring software quality, success, and more, metrics are king.
Whether they’re concerned that they’re not finding enough defects or worried about spending too much on diminishing returns, every IT department wonders if they’re over or under-testing. Whether your testing team is outsourced or in-house, how much is “good enough”?