If there’s one common concern our clients share, it’s their initial worry that we’re not familiar enough with their customized software systems to test them effectively. That’s why we go to such great lengths to ensure our testers are effortlessly adaptable to all sorts of digital terrain.
Even after 15+ years in business, we still get asked how we get up to speed with our clients’ applications.
Have you ever noticed how much software testers have in common with auto mechanics?
As someone who’s spent the better part of his professional career writing about software QA and driving notoriously-finnicky German cars, it’s a comparison I find myself coming back to quite often. After all, mechanics find, diagnose, and help prevent seemingly-unseen problems from undermining critical functionalities. Sounds a lot like what testers do, no?
But that’s not all we have in common.
Like mechanics, software testers also must earn every ounce of their credibility. Think about it: you wouldn’t take a Ferrari or Porsche into a shop advertising $15 oil changes. The risk of failure is simply too high. Well, when a single missed defect can cost countless hours of lost productivity and innumerable sums of squandered revenue, you can understand why a CIO isn’t going to trust just anyone with their company’s precious software systems.
Even after 15+ years in business, we still get asked how we get up to speed with our clients’ applications. And you know what? We love hearing it—because it means they’re as passionate about quality as we are.
At Lighthouse, there’s really not much we haven’t seen, but we still rely on our proprietary “Kickoff and Familiarization Process” at the start of every project to help us get productive right off the bat. By getting our people familiar with the stakeholders, team members, applications, technologies, tools, and processes that make our clients’ systems tick, we eliminate the false starts and stumbles that all too often mar the first few weeks of a new vendor relationship. Instead of trial and error, we align expectations and avoid the wasted effort and productivity lags that come when one hand doesn’t know what the other is doing.
But it’s not just about doing our job better, either. It’s about customer service, too. In the same way you wind up trusting a good mechanic for life, most of our clients stick around for the long haul as well.
If that’s the kind of relationship you’re looking for in a testing partner, we’d love to talk to you about how we can help fit your needs. Drop us a line to find out more today!